In this blog series our Google Cloud Public Sector leaders share their expertise on how AI is revolutionizing government services. We’ll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Explore our thought leadership hub to explore innovative ideas for public service.
Adaptive AI for the public sector: Flexible, scalable solutions from Google Cloud
The public sector faces unique challenges: evolving constituent needs, complex regulations, and finite resources. Artificial intelligence (AI) is emerging as a game-changer, providing a way to streamline operations, enhance decision-making, and deliver more impactful services. But to be truly effective, AI needs to be tailored to meet your mission. In this post, we’ll explore how Google Cloud’s AI solutions are designed for the unique needs of the public sector, and how it’s already making a difference for organizations like yours.
AI that adapts to your mission
Google AI for Public Sector is built on a unified technology stack, offering a comprehensive, integrated suite of tools to tackle every aspect of your AI journey. This adaptability means you can:
- Start small, scale big: Whether you’re piloting a new project or rolling out a mission-critical solution, our AI can scale with your needs.
- Customize to your challenges: Our AI isn’t a one-size-fits-all solution. It’s designed to be tailored to the specific goals and constraints of the public sector.
- Evolve with your workflows: As your data changes and new challenges arise, our AI solutions can be tailored to provide personalized experiences, ensuring your apps remain effective and relevant.
Real-world AI impact
The power of flexible, adaptable AI isn’t just theoretical. Here’s how it’s already making an impact:
- Dearborn, MI: The city transformed its digital services using Google’s Translation AI, improving responsiveness, providing language accessibility, and becoming a national model for digital transformation. To better serve its diverse population, where over half the residents speak a language other than English at home, the city partnered with Google Cloud to provide residents 24/7 access to critical services online in multiple languages, eliminating barriers and empowering residents to interact with their government on their terms. Virtual agents powered by Contact Center AI offer personalized support, while Translation AI and Document AI help with accessibility. This transformation also extends to the city’s workforce, who now benefit from Google Workspace and Google Cloud certification opportunities.
At both the state and local levels, government organizations and education institutions in New York are using AI, including generative AI, to enhance the resident experience, improve services and outcomes, and ensure strong cyber resilience.
- Sullivan County, NY: A small, rural county, is leading the way in AI-powered citizen services. By leveraging Google Cloud’s Vertex AI, they’ve rapidly deployed a generative AI chatbot across 40+ departments, streamlining responses to common inquiries, freeing up staff for more complex tasks, and achieving a 62% reduction in call volume.
- New York State Department of Labor (NYSDOL): Their “Perkins” chatbot, available 24/7 in 13 languages, and the virtual agent have significantly improved user experience and accessibility while reducing the burden on NYSDOL staff. NYSDOL was recognized nationally for its innovative use of Google AI with the Merrill Baumgardner Innovation in Information Technology Award.
Interested in learning more about how GenAI is transforming public sector services in New York and how you can leverage AI in your organization? Download “How GenAI is Transforming Public Sector Services in New York.
Take the next step with generative AI
Ready to embark on your own generative AI journey? See what your public sector peers are doing and leverage our 10-step, 30-day plan to get started quickly. We’ll guide you through the process and help you identify the best use cases for your organization.
Google Public Sector’s new thought leadership hub offers insights and resources on adaptive, secure, and responsible AI. Visit the website to explore case studies, white papers, and resources tailored for the public sector.